Illusion Laser & Aesthetics Clinic
Privacy Policy

1. Introduction

Illusion Clinic is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

2. Information We Collect

We may collect and process the following data:

• Personal details (such as your name, phone number, and email address)

• Information submitted through contact forms or booking enquiries

• Website usage data (such as pages visited, time spent on site, and interactions)

• Technical data (such as IP address, browser type, and device information)

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide requested information

• Manage appointments and client communication

• Improve our website and services

• Deliver relevant advertising and measure the effectiveness of our marketing

4. Marketing & Advertising

We may use tools such as Meta (Facebook and Instagram) to understand how visitors use our website and to deliver relevant adverts.

These tools may collect information about your browsing behaviour and interactions with our website. This helps us show ads that are more relevant to you.

5. Cookies

Our website uses cookies to enhance your experience and analyse site traffic.

You can control or disable cookies through your browser settings.

6. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties who help us operate our website and marketing, such as:

• Website hosting providers

• Marketing and analytics platforms (e.g. Meta, Google)

• This may include secure booking and payment providers who process data on our behalf.

These providers only process your data on our behalf and in accordance with data protection laws.

7. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

9. Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

10. Health & Sensitive Personal Data

As part of providing our treatments safely and effectively, we may collect and process sensitive personal data, including:

• Medical history and health information
• Treatment records and consultation notes
• Photographs for treatment assessment and progress tracking

This information is classified as special category data under UK data protection law.

We collect and use this data only where:

• You have given explicit consent, and/or
• It is necessary for the provision of health or aesthetic treatments

This information is used to:

• Assess suitability for treatments
• Ensure client safety
• Monitor results and treatment progress

We take extra care to protect this data and restrict access to authorised professionals only.

We will never use your medical information or images for marketing purposes without your separate explicit consent.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]
Phone: 07346 479003

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.